Hotel project

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Hotel in Luxury Chain, with presence in major cities of the peninsula and Germany.

Visible problems

High personnel costs. Low quality service, increasing customer complaints.Costes de personal elevados. Baja calidad en el servicio, reclamaciones de cliente en aumento.

Hidden problems

Social stress, low morale of the management team, loss of market share in their city. Closure is a real threat.


-- Implementation of the standardization process and productivity improvement host staff.
- Operational costs reduced by 20%.
- Customer claims fall below the target.  


Standardization of processes in costumer's hosting. Measurement times for processes and training the staff involved.