High personnel costs. Low quality service, increasing customer complaints.Costes de personal elevados. Baja calidad en el servicio, reclamaciones de cliente en aumento.
Social stress, low morale of the management team, loss of market share in their city. Closure is a real threat.
-- Implementation of the standardization process and productivity improvement host staff.
- Operational costs reduced by 20%.
- Customer claims fall below the target.